The Challenge
Ensuring consistent, high-quality water across multiple hotel properties for guest safety and satisfaction. Needed to reduce operational costs while maintaining luxury standards and meeting health regulations across different locations.
Our Solution
Implemented standardized water treatment systems across all properties with centralized monitoring. Each location received custom-configured filtration and purification systems optimized for local water conditions, with unified maintenance protocols.
Technologies Implemented
The Challenge: Consistency Across Multiple Properties
Serena Hotels Group operates 12 luxury properties across East Africa, each facing unique water quality challenges based on their location. Maintaining consistent water quality standards while reducing operational costs was becoming increasingly difficult. Guest complaints about water quality were affecting satisfaction scores, and operational costs were rising.
Our Solution: Standardized Excellence
We developed a standardized water treatment approach that could be customized for each property's specific water source while maintaining consistent quality standards. Each property received a custom-configured system optimized for local conditions, but all systems shared common monitoring and maintenance protocols.
Results: Guest Satisfaction and Cost Savings
The standardized approach has transformed operations across all properties. Guest satisfaction scores have improved to 98%, water quality is consistently excellent, and operational costs have been reduced by 32%. The centralized monitoring system allows the facilities team to manage all properties from a single dashboard.
"Kilitek's standardized approach across our properties has been transformative. We've improved guest satisfaction scores while significantly reducing operational costs. Their proactive maintenance prevents issues before they impact our guests."
Key Results
Project Metrics
Project Details
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